Oscar Graphix✦ Fintech UI/UX · 2023
Banking App.
Complete UX overhaul of a consumer banking mobile app.
ClientConfidential fintech
IndustryFinance · Fintech
Year2023
Timeline12 weeks
RoleUX research + Product design + Design system
✦ Challenge
Fragmented flows, poor NPS, and rising support tickets from unclear transaction states.
✦ Approach
Journey mapping, new IA, unified transaction states, accessible components, iterative usability testing.
✦ Deliverables
Scope of work.
01
UX research
02
Product design
03
Design system
04
Prototype
05
Handoff
✦ Process
How it came together.
01
Research
20 user sessions + support ticket analysis.
02
IA
New navigation model + transaction states.
03
Design
Accessible components at AAA contrast.
04
Test
Two rounds of moderated usability testing.
✦ Tech stack
Built with.
✦ Client word
"Support tickets dropped a third the first quarter after launch. NPS finally moves in the right direction."
H
Head of Product
Confidential fintech
✦ Results
Numbers that matter.
+18
NPS delta
-34%
Support tickets
AAA
Accessibility
✦ Next project
FitLife.
✦ Have a project?